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APS Blog

The APS Blog is updated regularly with posts from contributing authors and new publications from the Adult Protective Services Technical Assistance Resource Center (APS TARC). Check back frequently or subscribe to our email list to receive updates. If you have ideas for future blog post to share with us, reach out to us via the Contact Us page.


Headshot of author Kendra Kuehn

July 30, 2021
Collaborating with Law Enforcement: Specialized Units and Multidisciplinary Teams
Author: Kendra Kuehn, National Adult Protective Services Association

Law enforcement and adult protective services (APS) relationships can be a challenging area for many programs. Kendra Kuehn examines the use of multidisciplinary teams and specialized units within APS in collaborating with law enforcement. 

Headshot of author Mary Twomey

June 15, 2021
New Funding Shines a Light on the Path Forward for APS
Author: Mary Twomey, MSW, Consultant

On World Elder Abuse Awareness Day, Mary Twomey reflects on the past, present, and future of APS as designated federal funding is made available for the first time.


May 31, 2021
Adult Protective Services & Mental Health: Practices and Policies
Authors: Matti Robi & Ryan Doyloo, National Adult Protective Services Association

Across the country Adult Protective Services (APS) programs face added challenges in working with clients experiencing mental health concerns, particularly clients who have dual diagnoses. Proper training and robust services are needed for fully supporting clients with dual diagnoses but are not always present.

Headshot of author Maria Greene

April 30, 2021
Next in Line
Author: Maria Greene, APS TARC Team Member​

Maria Greene, APS TARC team member, shares her excitement about getting the COVID-19 vaccine and provides information on the lastest guidance from the CDC.

Headshot of author Kendra Kuehn

March 30, 2021
Communication is Core: Interviewing Approaches
Author: Kendra Kuehn, National Adult Protective Services Association

In this blog, we are looking at just a few interviewing considerations including motivational interviewing, trauma-informed approaches, and a forensic approach to interviewing people with disabilities.

Headshot of Sam Brooks

February 26, 2021
Nursing Home Discharges & Resident’s Rights: What APS Needs to Know​
Author: Sam Brooks, Program Manager, The National Consumer Voice for Quality Long-Term Care

Involuntary nursing home discharges are among the most problematic issues nursing home residents experience. For the last seven years, discharges have been the top complaint received by long-term care ombudsman programs. This post will inform you of residents rights, common reasons for discharge, and issues around COVID and discharge. 

Headshot of author Kendra Kuehn

February 25, 2021
New Year, More Training!
Author: Kendra Kuehn, National Adult Protective Services Association

The year is off to a fresh start and there’s still time to make a resolution. It’s the right time to plan for staff and supervisor training. This post addresses barriers and facilitators to training as well as tips for creating more valuable training. 

Headshot of author Laura Mosqueda

January 29, 2021
The Importance of Helping Your Clients Get Vaccinated
Author: Laura Mosqueda MD, Professor of Family Medicine & Geriatrics and Director of the National Center on Elder Abuse, Keck School of Medicine of the University of Southern California

APS staff may be the only lifeline for clients who lack a formal or informal support system. Because of this, APS plays an important role in facilitating vaccinations for older adults and adults with disabilities. Dr. Laura Mosqueda, a respected physician and researcher in the field of adult maltreatment, provides more information.

Headshot of author Kendra Kuehn

December 23, 2020
Anyone Can Be Lonely: Addressing Social Isolation & Loneliness in APS​
Author: Kendra Kuehn, National Adult Protective Services Association

As we move into the holidays and new year with a continuing pandemic, social isolation and loneliness are frequent topics. Ongoing loss of not only loved ones but traditions and normal routines are also heightened for many. These “ambiguous losses” can add to the challenges of loneliness and isolation.

Headshot of author Deborah Holt-Knight

November 30, 2020
NAMRS: The Latest from Our National Data System​
Author: Andrew Capehart, APS TARC

National data that captures information about APS clients, victims, and perpetrators has long been a dream of administrators and advocates from the federal to the local level. As each year passes, states are becoming more proficient at submitting the needed data so that APS can tell its “story”.

Headshot of author Deborah Holt-Knight

October 29, 2020
Leading a Crisis Program While in the Grips of a Global Crisis​
Author: Deborah Holt-Knight, Deputy Commissioner, Adult Protective Services, Department of Social Services, New York City Human Resources Administration

COVID-19 has touched all our lives in different ways. This blog details New York City APS administrator Deborah Holt-Knight's personal and professional struggles with the pandemic.

Headshot of author Michael Roberts

September 25, 2020
Texas APS Quality Assurance: Understanding How APS Functions
Author: Michael S. Roberts, Texas Department of Family and Protective Services

Quality assurance is a long-standing part of how Texas Adult Protective Services measures performance for all levels of staff. By combining quality assurance information with quantitative data from the case management and human resources information systems, APS leadership constructs a meaningful understanding of how APS functions.

Headshot of author Kendra Kuehn

September 24, 2020
What’s Happening in Financial Exploitation? More Tools and Resources!​
Author: Kendra Kuehn, National Adult Protective Services Association

Financial exploitation, whether by a family member or stranger, can have devastating impacts on any victim. Greater awareness of financial exploitation and tools to assist APS, their partners, and clients is growing. 

Headshot of author Sarah Galvan

August 31, 2020
Civil Legal Aid & APS: Promising Practices & Emerging Models in Response to Elder Abuse​
Author: Sarah Galvan, Justice in Aging and the National Center on Law & Elder Rights​

This post provides information on the spectrum of civil legal aid services for older adults, describes how you can find new and established legal aid partners, and highlights some exciting collaboration models to address elder abuse.

Headshot of author Maria Greene

August 28, 2020
Finding Housing and Support Services During a Pandemic​
Author: Maria Greene, APS TARC Team Member​

APS programs and their community partners work diligently to refer and locate housing and support services for adults in need. Finding housing and support services for a person can be challenging even during non-pandemic times. This blog addresses housing and support services for APS clients.

Headshot of author Kendra Kuehn

August 27, 2020
Tackling Audism: Confronting Assumptions and Reaching the Deaf and Hard of Hearing
Author: Kendra Kuehn, National Adult Protective Services Association

When you meet with a client or prepare a training what assumptions do you make around communication? Do you consider audience members that are deaf or hard of hearing? This blog posts tackles audism and how it impacts our practice.

Headshot of author Mary Twomey

July 31, 2020
Updates to the APS Guidelines 2020
Author: Mary Twomey, MSW, Consultant

The National Voluntary Consensus Guidelines for Adult Protective Services (Guidelines) were recently updated. This blog addresses the purposes of the Guidelines, the process for updating them, and key highlights to revisions.

Headshot of author Kendra Kuehn

July 30, 2020
Virtual Votes: A Legislative Roundup
Author: Kendra Kuehn, National Adult Protective Services Association

Despite the COVID-19 pandemic, the majority of states have now concluded their legislative sessions or are moving to address emergency budgets changes. Here’s a snapshot of what’s happened nationwide.

Headshot of author Michael Curtis

June 30, 2020
Work is What you Do, Not Where you Go: Managing a Mobile Workforce Promising Practices​
Author: Michael Curtis, Texas Department of Family & Protective Services

In 2005, the Texas Legislature funded the Texas Department of Family & Protective Services (DFPS) with the resources to provide Adult Protective Services (APS) staff with the technology to work remotely in the field. This blog includes tips for managing a mobile workforce, including six short podcasts that highlight promising practices.

Headshot of author Kendra Kuehn

June 29, 2020
A Source of Pride: What APS Should Know About LGBT Older Adults
Author: Kendra Kuehn, National Adult Protective Services Association

In recognition of World Elder Abuse Awareness Day (WEAAD) and Pride Month we are highlighting the unique history and needs of older adults who identify as LGBT (lesbian, gay, bisexual, and/or transgender). Building this understanding can help APS programs and workers fully serve their community.

Headshot of author Karl UrbanMay 29, 2020
Does Remote Work Actually Work for APS?
Author: Karl Urban, APS TARC Team Member

The social distancing required by COVID-19 has forced many APS programs to implement a remote work model on the fly.  APS work has always been remote – alleged victims, alleged perpetrators, and evidence don’t show up at APS offices. COVID-19 is forcing us to rethink whether physical offices are critical.

Untitled.pngMay 28, 2020
Steps of Developing a QA Process​
Authors: Robin Tejada and Stephanie Schneider, Nevada Adult Protective Services

Over the past three years the APS program in Nevada has searched high and low for a Quality Assurance (QA) Best Practice for Adult Protective Services (APS) handbook, but no specific handbook exists. We are happy to share our learning experience with other APS programs.

Headshot of author Maria GreeneApril 30, 2020
Pandemic Resources for APS​
Author: Maria Greene, APS TARC Team Member

We typically think of emergencies in terms of big weather events so the COVID-19 pandemic has us seeking answers to new questions. This pandemic has temporarily changed the way APS staff work and has significantly reduced or stopped in-person visits with clients.

Headshot of author Kendra Kuehn

April 29, 2020
Adapting to a Pandemic the APS Way​
Author: Kendra Kuehn, National Adult Protective Services Association

The COVID-19 pandemic has added many new stressors to the day-to-day APS workload. There are several elements in a successful response to the stress that APS workers are encountering now:  skillful leadership, flexibility, and promoting self-care.

Headshot of Ying-Ying T. Yuan, PhDMarch 31, 2020
Understanding the Time it Takes to Do our Work: APS Workloads and Caseloads​
Author: Ying-Ying T. Yuan, PhD, APS TARC Consultant

One of the most common statements by caseworkers is that their caseloads are too high. A second common statement is that “I am not doing the work that I want to do for my clients.” The APS Technical Assistance Resource Center (APS TARC) frequently receives questions about caseload standards. This blog discusses the difference between caseload and workload and why this difference is useful.

Headshot of author Kendra Kuehn

March 30, 2020
Surviving the Service Desert​
Author: Kendra Kuehn, National Adult Protective Services Association

Many APS workers may find the following scenario familiar: you have investigated the allegations of maltreatment, worked hard to gain the trust of your client, and now you are working with them to determine how to assist them with their needs. However, you quickly realize that your local community does not have the services your client needs to be independent and safe. It may be that the client lives in a “service desert.”

Department of Justice SealFebruary 28, 2020
The Role of Elder Justice Coordinators in the U.S. Attorneys’ Offices
Author: David Degnan, Assistant US Attorney, Elder Justice Coordinator for the US Attorney's Office for the Eastern District of Pennsylvania

There are Elder Justice Coordinators in each of the 94 US Attorneys' Offices who pursue financial fraud, neglect and exploitation of older adults. Learn more about their work in this blog post. 

Headshot of author Kendra Kuehn

February 27, 2020
Helping APS Clients and Victims Facing Homelessness
Author: Kendra Kuehn, National Adult Protective Services Association

APS programs should be aware of those they are serving who are currently homeless, at great risk of becoming homeless, or previously homeless. This blog post explores the intersection of homelessness and victims of adult maltreatment. 

Headshot of author Andrew CapehartJanuary 31, 2020
Quality Assurance Spotlight: Peer Review
Author: Andrew Capehart, APS TARC Lead

In social services practice, peer review involves a committee or group of individuals who review and discuss each other’s work. Andrew Capehart provides information about this undervalued option for quality assurance.

Headshot of author Kendra Kuehn

January 30, 2020
Collaboration Isn’t Always Easy: Successful Suggestions for Building Partnerships​
Author: Kendra Kuehn, National Adult Protective Services Association

Collaboration is critical to APS. Kendra Kuehn provides tips for working together and examples of ways that APS professionals have successfully collaborated with community partners. 

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