The Toolkits section consists of multiple components to assist APS programs across policy and practice on a single topic. Tip sheets, presentation templates, sample policies and more are designed to be resources that investigators and administrators may use to enhance their programs practice and policy.
Continuous Quality Improvement Toolkit
“Continuous Quality Improvement (CQI) is a process of progressive incremental improvement of processes, safety, and patient care. The goal of CQI may include improvement of operations, outcomes, systems processes, improved work environment, or regulatory compliance. Process improvement may be 'gradual' or 'breakthrough' in nature. CQI project development commonly includes defining the problem, benchmarking, and setting a goal, then iterative quality improvement projects. Through the iterative process, improvements are made, the effect of the improvements is measured, and then the process is repeated until the desired outcome is achieved.” O’Donnell and Gupta, Continuous Quality Improvement, June 2020.
This toolkit is a resource for adult protective services administrators. The toolkit includes a compilation of CQI examples, methodology resource list, sample APS policies and procedures, briefs, blogs, and webinars on quality assurance and data management. APS programs are encouraged to add program logos, etc., to customize the templates to fit their needs. The APS TARC requests that any adapted materials be credited to us. If you have questions or need additional information, please contact us.
Continuous Quality Improvement Examples - Examples of processes, program and services, as well as input and output measures.
Sample Policies and Procedures - A sample policy and procedure document addressing quality improvement.
Resource List - Resources for instituting continuous quality improvement.
Quality Assurance in Adult Protective Services - This brief addresses approaches and benefits to quality assurance (QA) as well as considerations in developing a QA program.
APS TARC Blog Posts:
• Texas APS Quality Assurance: Understanding How APS Functions
• Steps of Developing a QA Process
• Quality Assurance Spotlight: Peer Review
APS TARC Webinars
• Promising Practices Spotlight: Quality Assurance in Hawaii
• Using Data to Improve APS Services
APS Education and Training Toolkit
A compendium of APS educational materials, videos, and other resources are essential to help APS administrators and supervisors stay abreast of offerings, supplement trainings made available by their state programs, and to promote continuous learning opportunities for APS staff. The Voluntary Consensus Guidelines for State APS Systems recommends that "APS direct service personnel and supervisors be qualified by training and experience to deliver adult protective services.”
This toolkit is a resource for both administrators and front-line staff. The toolkit includes the following current trainings, webinars, videos, research, briefs, and other written materials for APS staff. The range of topics include investigation skills, communications with clients, client services, information on specific demographic groups, maltreatment types, important first-hand victim stories, and much more. State APS administrators will be interested in the following: policies and procedures template for training; up-to-date resources lists; and training materials for administrators. If you have questions or need additional information, please contact us.
APS TARC Education Page - Webinars, briefs and toolkits related to all things APS.
APS Blog - Monthly blog posts related to a variety of topics addressing policy, practice and beyond.
Sample Policies and Procedures - A sample policy and procedure document addressing training of staff.
Professional APS Training - A brief outlining core competencies, supervisor training and video options.
Training Resources - A list of topic-specific trainings from a variety of sources.
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Collaboration and Communication Toolkit: Clients with Disabilities & their Advocacy Organizations
APS investigations, assessments, and service referral/coordination may present communication challenges when the client has one or more disabilities, including intellectual disabilities. The National Voluntary Consensus Guidelines for
State Adult Protective Services Systems recommend that APS systems establish standardized practices to collect and analyze information when determining whether or not maltreatment has occurred. It is recommended that “…the worker has been trained and is competent to investigate the particular set of circumstances described in the report (e.g., he/she has received training on working with nonverbal clients, with clients with intellectual disabilities, with clients with mental health issues, with residents of institutions, or with minority populations).”
This toolkit is a resource both to administrators and front-line staff. The toolkit includes the following which will be of interest to staff working directly with clients:
• training on communications and coordination of work with organizations serving people with disabilities,
• resources list,
• people first language, and
• smart technology tips.
APS program administrators will be interested in the following:
• policies and procedures template for work on behalf of and with other entities for people with disabilities including confidentiality,
• sample memorandum of understanding/interagency agreement,
• federal/state disabilities resources list, and
• shared resources on these topics from other states.
Trainers are encouraged to modify these resources with state specific information. APS programs are encouraged to add program logos to customize the templates to fit their needs. The APS TARC requests that any adapted materials be credited to us. Please include the following disclaimer on all materials - "The National Adult Maltreatment Reporting System (NAMRS) and the Adult Protective Services Technical Resource Center (APS TARC) are a project of the U.S. Administration for Community Living, Administration on Aging, Department of Health and Human Services, administered by the WRMA, Inc. Contractor’s findings, conclusions, and points of view do not necessarily represent U.S. Administration for Community Living, Administration on Aging, Department of Health and Human Services official policy."
If you have questions or need additional information, please contact us.
APS TARC Resources
Communications with Clients with Disabilities Slides - These slides can be used for training others in the communication of clients with disabilities.
Sample Policies and Procedures - A sample policy and procedure document addressing collaboration on behalf of clients with disabilities that can be tailored to your organization's needs.
Sample Memorandum of Understanding (MOU) - This sample MOU can be used to delineate the roles of those investigating maltreatment of adults with disabilities.
Communication Assistance Mobile Apps - A list of iPhone and Android apps suggested for communicating with people with disabilities.
Overview of ACLs Protection and Advocacy Systems (recorded webinar and slides) - In this webinar, ACL's Jennifer Johnson and Ophelia McLain provided an overview of the P&As designed to advocate for persons with disabilities.
Building Partnerships for the Protection of Persons with Disabilities Initiative (BPI) - Replication Guide
Adult Advocacy Centers - Prosecutor’s Guide for Crimes Involving Victims with Disabilities
Massachusetts (MA) Disabled Persons Protection Commission (DPPC) - three resource examples for this toolkit.
- The memorandum of agreement between the DDPC and Triangle, Inc. (IMPACT Ability program of Triangle, Inc.) with support of the MA Department of Public Health. The agreement address their work, the Healthy Relationship education programs, in two Boston schools. Roles and responsibilities, and decision making and communication are a part of the agreement.
- The memorandum of agreement in support of the implementation of a grant project by the DPPC to enhance access to services for adults with disabilities who are survivors of sexual assault. Participating agencies were DPPC, MA Rape Crisis Centers, and Victim Rights Law Center.
- The memorandum for the reporting and investigatory responsibilities of law enforcement personnel and persons and agencies providing services to a person with a disability. The partner agencies are DPPC, Office of the Hampden District Attorney, Massachusetts State Police, Department of Developmental Services, Department of Mental Health, and Massachusetts Rehabilitation Commission.
To obtain copies of these examples with names redacted, contact the APS TARC
What did you think of our toolkits? Take our five-question satisfaction survey to let us know!
Personal Safety Toolkit
APS casework can create personal safety risk for staff conducting investigations, assessments, and home visits. The safety of personnel can have a noticeable impact on the ability of APS programs to provide services to the adults who need them most. Commitment to worker safety includes maintaining a safe work environment with a focus on prevention, mental health training, and emergency preparedness planning.
The purpose of this toolkit is to provide a resource to administrators and front-line staff to increase the safety of APS staff. It includes helpful information such as a presentation slide template for basic training, smart technology tips, and policies and procedures. APS programs are encouraged to add program logos, emergency contact numbers, etc., to customize the templates to fit their needs. The APS TARC requests that any adapted materials be credited to us.
If you have questions or need additional information, please contact us.
APS TARC Resources
Personal Safety Webinar - APS TARC webinar that provides strategies for staff to reduce risk when they encounter potentially threatening situations that involve upset, emotionally charged, or angry clients or others. Handouts for this webinar are also available. Handouts: Slides | Handout 1 | Handout 2 | Handout 3 | Handout 4
Safety Training Presentation Slides - These slides can be used for training staff on personal safety.
Sample Policies and Procedures - A sample policy and procedure document that can be tailored to your organization's needs.
Self Defense on the Job Is Like Defensive Driving - APS Blog post on personal safety for APS workers.
Personal Safety Mobile Apps - A list of iPhone and Android personal safety apps.
Georgia Department of Human Services, Division of Aging Services - Adult Protective Services Field Safety Guide
Idaho Commision on Aging - Adult Protective Services Foundational Training, Safety Overview Training