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Webinars are offered throughout the year on hot topics in adult protective services. Promising practices are frequently featured from among the Administration for Community Living’s State Grants to Enhance Adult Protective Services.

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Recorded Webinars

APS TARC Formula Grant Webinar - Forensic Accounting: APS Program Panel Discussion (Part 2)

Webinar Date: November 16, 2021
Join your APS colleagues from four different states/counties for a panel discussion on how and why they have integrated forensic accounting/accountants/tools into their APS programs, including some of the case outcomes. This webinar is the second in a two-part webinar series for ACL APS formula grant recipients on the topic of forensic accounting.
Handout: Slides


APS TARC Formula Grant Webinar - Forensic Accounting: Tools for Financial Exploitation Investigations (Part 1)

Webinar Date: October 26, 2021
In the first of a two-part webinar series, Jason Olson and Doug Cash, forensic accountants, define what forensic accounting is and how financial investigative techniques can be leveraged for financial exploitation investigations. They cover where to start with an investigation, what to look for, how to identify what is missing, how to summarize findings, and how forensic investigative technology tools can assist with investigations. Handout: Slides


COVID-19 Scams & Pandemic Financial Protection

Webinar Date: September 21, 2021
Learn from the FTC and CFPB about the latest COVID scams, how to avoid them, where to report them, and how to educate your clients about them. Topics include vaccine card scams, health care scams, government imposters, funeral expenses, rental assistance scams, mortgage relief scams and more. Hear about free fraud prevention resources that you can use in your work. Handout: Slides


APS TARC Formula Grant Webinar - Technology Additions: Tips on Implementing New Software

Webinar Date: August 31, 2021
A new software implementation can be an exciting, learning, and value-added experience. Preparing for your technology adventure is key in minimizing surprises and capitalizing on change. This webinar covers general guidance in making informed implementation decisions for upgrades and brand-new software implementations. Handout: Slides


Using Standardized Tools in APS Case Management and Supervision

Webinar Date: August 24, 2021
This webinar presented perspectives from three states on how they use a set of structured assessment and planning tools to increase consistency in practice, improve outcomes for vulnerable adults, and assist casework supervisors in their daily work duties. Each state differs in how they use the tools, and shared their experiences related to how the tools inform case-specific supervision, and support intake and screening decisions as well as data and quality assurance activities. APS program staff from Minnesota, New Hampshire, and Texas shared their experiences using different components of the framework in their efforts to achieve the best possible outcomes for those they serve. Handout: Slides


APS TARC Formula Grant Webinar - The Past, Present, and Future of APS Training

Webinar Date: July 29, 2021
It’s a new dawn for APS and APS training with the emergence of a global pandemic which brought new program and training opportunities and challenges, as well as additional federal funding to meet critical needs. In this webinar, members of the Adult Protective Services Workforce Innovations (APSWI) team discuss the past, present, and future of APS training from their perspective working both locally and statewide in California, as well as nationally. Handout: Slides


APS TARC Formula Grant Webinar - Championing Change with Positive Psychological Capital

Webinar Date: August 18, 2021
Change has always been inevitable. For the field of APS, change is coming at an unprecedented rate. The evolving nature of the work, increase in research on best practices, and influx of federally supported initiatives mean that APS teams must be in a position to successfully navigate the change process. APS administrators have the opportunity and responsibility to champion change in a way that promotes engagement and active participation and not cynicism or resistance. The use of the principles of Psychological Capital, hope, self-efficacy, resilience and optimism, has been shown to be effective in supporting an organizational culture that is ready and eager to face change. This workshop reviewed these principles in the context of APS and provided practical suggestions on how to implement as administrators champion change within their state. Handout: Slides


APS TARC Formula Grant Webinar - Spending Your Federal Funds Wisely on Services

Webinar Date: July 21, 2021
This webinar was held for ACL APS formula grantees. The purpose of this webinar was to provide technical assistance support to state APS programs that are using federal formula grant funds to purchase services for APS clients. The APS TARC held a listening session on a similar topic and it was clear that states have both technical assistance needs and have much to offer each other in this area. For some states, this is the first time that have such funds available; other states have years of experience to assist other states. This webinar briefly reviewed ACL guidance related to use of funds services, presented an overview of how states plan to use COVID funding for services, and talked through the challenges and opportunities with two states – one state-administered and one county-administered – that have experience purchasing services for clients. Participants had the opportunity to share their opportunities and challenges as well. Handout: Slides

APS TARC Formula Grant Webinar - Urgent Housing Programs for APS Clients

Webinar Date: July 19, 2021
This webinar was held for ACL APS formula grantees. It reviewed options to meet the emergency and urgent housing needs of APS clients. The presentation began with an overview of options that APS programs can explore for establishing emergency housing when a client must be placed very quickly. The discussion of emergency housing options is followed by a presentation from The Harry and Jeanette Weinberg Center for Elder Justice at the Hebrew Home at Riverdale about elder abuse shelter programs and the SPRiNG Alliance, a network of elder abuse shelters nationwide. The presentation addressed the different shelter operation models used across the county, how to start a shelter program in your community, and lessons learned in the field. Handout: Slides


The Role of the Criminal Justice System in Addressing Elder Abuse Perpetrators

Webinar Date: June 29, 2021
APS programs work closely with the criminal justice system. While both systems seek protection of victims of abuse from perpetrators, they have different roles, resources, and approaches to meeting the goal. This workshop reviewed research and current data to explore how the two systems can work together. Handout: Slides


Behavioral Health Link - APS and Mental Health Working Together

Webinar Date: May 25, 2021
The webinar discussed the role of the Rhode Island Office of Healthy Aging's APS division's grant for a Healthy Aging Liaison working with then state behavioral health triage center. BH Link is a triage/mental health crisis facility providing 24/7 in-person assessments, recovery support, healthy aging behavioral health education & consultations, and more. Handout: Slides


An Introduction to the Adult Maltreatment Screening and Assessment Tools Inventory

Webinar Date: March 25, 2021
This webinar oriented participants to the Adult Maltreatment Screening and Assessment Tools Inventory (Tools Inventory). The webinar reviewed the process for developing the Tools Inventory, including how tools were rated for their evidence base; described how it is organized and what information it contains; and explored which tools are included and how to used it to find a tool. Handout: Slides


Understanding Decisional Capacities of Older Adults

Webinar Date: February 25, 2021
Capacity assessments of older adults are steeped in the fundamental tensions between two core ethical principles: autonomy (self-determination) and protection (beneficence). APS caseworkers must often consider the impact of cognitive functioning on a person’s risk for elder abuse, exploitation, and neglect. In this webinar, Dr. Sheri Gibson addressed the very complex topic of decisional capacities in older adults, which involves knowledge of medical and psychological syndromes, clinical assessment, ethics, and the law. Attendees learned a conceptual framework used by psychologists to assess a person’s ability to make decisions or perform tasks as they pertain to the legal standards, and methods for enhancing the referral process for a formal capacity evaluation.
Handout: Slides


Using AI to Predict Adult Maltreatment

Webinar Date: January 19, 2021
APS agencies are collecting and reporting more and more data on adult maltreatment, yet very little research has been done to date to explore how this data could inform predictive risk factors associated with maltreatment. This webinar describes the purpose and results of an ACL-funded research project to assess opportunities for using artificial intelligence, machine learning, and other “big data” tools to identify individuals who are at increased risk for abuse, neglect, and exploitation. In particular, the results of a literature review on risk and protective factors will be shared; a scan of how related fields (e.g., child welfare, healthcare, and criminal justice) use machine learning and predictive analytics; the methodology and results of the machine learning predictive analytic approach to identify locations with a high incidence of abuse, neglect, and exploitation. The webinar concludes with implications for research, policy, and practice as they relate to the the long- and short-term goals of early identification and prevention of adult maltreatment.
Handouts: Slides | Handout | Question & Answer


APS Study on the Impact of COVID-19

Webinar Date: December 15, 2020
The APS TARC recently conducted a study on the impact of COVID-19 on adult protective services. The study utilized a national survey and interviews with state administrators and local staff to look at changes and challenges in as APS adapts to COVID-19 restrictions. This webinar discusses findings on the pandemic's effects on work and workload, policy, practices, partnerships, and preparedness.
Handouts: Slides | Report


Practical Ethics for Protective Services

Webinar Date: November 30, 2020
This training was developed for protective services and allied disciplines addressing abuse, neglect, and exploitation of adults and older adults. These professionals routinely face ethical issues and dilemmas in their daily work. This workshop addresses ethical practice and policy decisions using teaching methodologies and content that take ethics from the dry theoretical to rich applications for all professionals. These decisions can range from concerns about whether to accept a gift that doesn’t have significant monetary value to deciding whether to leave someone at risk out of respect for their right to make autonomous decisions. From new to seasoned professionals, everyone will find information in this training that will apply to their everyday work.
Handouts: Slides


Self Care for APS Workers

Webinar Date: September 28, 2020
This training focuses on the importance of self-care within the APS workforce amidst the everyday stressors as well as the new stressors being faced during the COVID-19 pandemic. Strategies for promoting self-care including mindfulness and meditation will be discussed as well as techniques to become more stress resistant.
Handouts: Slides


Engaging Challenging Clients and Crisis Communication

Webinar Date: August 11, 2020
This webinar will address engaging clients within the context of a therapeutic relationship, how to engage challenging clients, crisis management, and present the LEAP (Listen, Empathize, Agree, Partner) approach to engagement. Join California Licensed Clinical Social Worker Heather Sylvester of the Riverside University Health System in learning promising practices for approaching challenging clients via instruction and case scenarios. NOTE: A video originally shown during this webinar has been omitted from the recording due to copyright issues. That video is located here
Handouts: Slides


ACL’s National Voluntary Consensus Guidelines for State APS Systems: Updates and Revisions

Webinar Date: July 21, 2020
In 2016, the Administration for Community Living (ACL) facilitated the development of the National Voluntary Consensus Guidelines for State Adult Protective Services (APS) Systems to assist states in developing efficient, effective APS systems and to provide APS administrators with recommendations from the field about quality practice. The development process consisted of multiple steps, including a review of research available on what works in APS agencies and in other analogous systems throughout the United States, and an extensive and wide-reaching stakeholder engagement and outreach process. During the past year, ACL has facilitated a similar process for updating the Guidelines to incorporate findings from new research and experiences from the field. This webinar provided an overview of (1) the process for updating the Guidelines, and (2) updates and revisions made to the Guidelines, and 3) some of the findings from the new research done in conjunction with the Guidelines.  
Handouts: Slides

Dementia 101: What Every APS Worker Needs to Know about Dementia/Neurocognitive Disorders

Webinar Date: June 18, 2020
Dr. Irving Hellman reviews developments in the clinical and neuro psychological effects of dementia applicable to your work for adult protective services (APS). This training will review the more common challenges facing your older adult clients suffering from dementia, their family members, and ourselves. Topics will include: the challenges of and risks to the normal aging process; the specific challenges of dementia; differentiating the most common types of dementia; reversible conditions that are often misconstrued as dementia; and several common screens for dementia and mental capacity.  
Handouts: Slides | Handout 1 | Handout 2

Trauma Informed Care Approach to Elder Abuse

Webinar Date: June 8, 2020
This training covers the impact of physical, psychological, and emotional trauma on survivors of elder abuse, and educates providers about how they can help victims rebuild a sense of control and empowerment using recognized Trauma-Informed Care (TIC) principles. Handouts: Handout 1 | Handout 2 | Handout 3 | Handout 4 | Handout 5 
(Please Note: Slides for this webinar are not available as a handout.)

How to Successfully Manage an APS Program with a Remote Workforce

Webinar Date: May 6, 2020
COVID-19 has forced many - but not all - APS programs to implement on the fly remote work. But this is not true for all APS programs; a few have used remote workers for years. In this webcast, programs implementing remote work on the fly learned from APS programs that have been using remote workers for years. Topics included overcoming obstacles such as program culture, identifying and accessing critical supports, taking advantage of potential positive consequences while avoiding the negative ones, as well as the all-important question of how to maintain high performance by staff. APS TARC staff facilitated a roundtable discussion with APS administrators with years of experience managing programs with remote workers.  Panelists included: Akiles Ceron (San Francisco APS), Michael Hagenlock (Montana APS) and Kezeli Wold (Texas APS).  Handout: Slides

Tending to Elder Abuse Multidisciplinary Teams

Webinar Date: April 27, 2020
Creating and sustaining an elder abuse multidisciplinary team (MDT) is a complex task. This webinar explores ways to sustain your work in our current climate and beyond. Talitha Guinn-Shaver, a Multidisciplinary Team Technical Advisor with the US Department of Justice's Elder Justice Initiative, looks at what we know about successful MDTs from research and practice and discusses ways to overcome common challenges. Handout: Slides

Funding APS: Common & Less Common Sources

Webinar Date: February 25, 2020
National Adult Protective Services Association (NAPSA) National Policy Advisor, Bill Benson, provides an overview of the funding sources primarily used for APS, highlighting Social Service Blog Grant (SSBG), Medicaid administrative claiming, and the Victims of Crime Act (VOCA) funding. Jennifer Spoeri and Jennifer Mays of the APS program administered by the Philadelphia Corporation for Aging (PCA) describe their success in securing VOCA funding for their APS program and identify some of the challenges in seeking and using VOCA funding for APS. Handout: Slides

If It Is Not Documented, It Is Not Done

Webinar Date: January 31, 2020
This webinar will focus on the development of documentation skills for adult protective services professionals. By the end of the webinar, participants will be able to: 1. explain the rationale for applying critical thinking skills into case practice documentation by using a specific format; 2. outline the process and content guidelines for documenting case practice activities including client contacts, visitation, assessment, case planning meetings, supervisory sessions, and case staffing; 3. demonstrate the clinical and technical knowledge and skills needed to write, review, and critique case documentation illustrative of effective and reflective case practice. Handout: Slides

Increasing Knowledge about Adult Protective Services through National Data and Evaluation

Webinar Date: December 16, 2019
The APS TARC is creating expanding knowledge about APS programs through two projects: 1) the National Adult Maltreatment Reporting System (NAMRS) and 2) the national APS evaluation. NAMRS collects state APS data to provide consistent, accurate national data on the maltreatment of older adults and adults with disabilities and has been in place for several years now. As part of NAMRS, data is also being gathered on state policy and practice. Using NAMRS data and data from other sources, the national evaluation is an examination of APS policy, practice, and program effectiveness at the state level. In addition to the new understanding of APS, the evaluation will provide the foundation for ongoing and future technical assistance efforts. This webinar provides an overview of both projects, presents select findings and data from them, and focuses on future work of the projects. Handout: Slides

Promising Practices Spotlight: Quality Assurance in Hawaii

Webinar Date: September 17, 2019
This webinar highlights promising practices from the Hawaii Department of Human Services, Social Services Division, which received an ACL APS Enhancement Grant. in 2016. Hawaii designed an electronic quality assurance case review tool to audit cases, collect input, and analyze data to be transmitted into the National Adult Maltreatment Reporting System (NAMRS). Staff from Hawaii APS discuss the project, provide a brief demonstration of the tool, and discuss challenges and lessons learned. Handout: Slides | Handout

Overview of ACLs Protection and Advocacy Systems

Webinar Date: August 7, 2019
The Administration for Community Living, Administration on Disabilities funds Protection and Advocacy Systems (P&As) in every state and territory as well as a Native American Consortium. In this webinar, ACL's Jennifer Johnson and Ophelia McLain provided an overview of the P&As designed to advocate for persons with disabilities. ACL provides funding for four different programs for the P&As - Developmental Disabilities, Assistive Technology, Traumatic Brain Injury, and Voting. Handout: Slides

APS Supervisor as Trainer

Webinar Date: July 30, 2019
This webinar is designed for APS supervisors who train new workers. The webinar offers foundational information of adult learning and offers strategies and tips to maximize training time and efforts. It provides tools for evaluating performance and offering effective feedback to workers. Handouts: Slides | Handout 1 | Handout 2

Promising Practices Spotlight Series: Massachusetts

Webinar Date: July 18, 2019
This webinar highlighted promising practices from the Massachusetts Disabled Persons Protection Commission (DPPC), which received an APS Enhancement Grant from the US Department of Health & Human Services, Administration for Community Living in 2015. DPPC utilized a multidisciplinary approach—focusing on access to rape crisis centers—to expand access to trauma and victim services for adults with intellectual or developmental disabilities who are victims of sexual assault. Staff from DPPC discuss the project and provide information on challenges, successes, and sustainability. Handouts: Slides | Handout 1

Promising Practices Spotlight: New York

Webinar Date: June 27, 2019
This webinar highlights promising practices from the State of New York, who received an APS Enhancement Grant from the US Department of Health & Human Services, Administration for Community Living in 2015.This webinar highlights promising practices from the State of New York, who received an APS Enhancement Grant from the US Department of Health & Human Services, Administration for Community Living in 2015. For the grant, New York has developed (in conjunction with a forensic accountant) and field-tested a new tool to assist APS and its partners investigate financial exploitation of vulnerable adults. They also developed and tested a new set of reportable data elements to help APS better capture the costs of financial exploitation and case outcomes. Handout: Slides

Personal Safety on the Job

Webinar Date: June 20, 2019
The webinar will provide strategies for staff to reduce risk when they encounter challenging or potentially threatening situations that involve upset, emotionally charged, or angry clients or others they may have contact with. Some of the topics covered are reading clients’ behavior, de-escalation of the three most common emotional states staff come into contact with, and the value of building rapport and how it enhances safety. Handouts: Slides | Handout 1 | Handout 2 | Handout 3 | Handout 4

Supported Decision Making, Guardianship, and APS: What’s Choice Got to Do with It?

Webinar Date: May 9, 2019
There are no studies proving people are safer under guardianship, but many show the benefits of self-determination in avoiding and reducing maltreatment of vulnerable adults. Supported Decision Making recognizes that all people need help in making decisions; this session will discuss approaches that APS workers can use to address vulnerabilities while supporting a person’s decision making, reducing unnecessary guardianships. Handout: Slides

Promising Practices Spotlight Series - Colorado

Webinar Date: April 25, 2019
This webinar highlights promising practices from the State of Colorado, who received an APS Enhancement Grant from the US Department of Health & Human Services, Administration for Community Living in 2015. For the grant, Colorado focused resources on at-risk adults by enhancing the APS intake process and assessment tool. Specifically, Colorado expanded the use of its case management system. Peggy Rogers, Manager of the Adult Mistreatment Prevention and Response Section at the Colorado Department of Human Services, Division of Aging & Adult Services, discusses the project and provides information on challenges, collaboration, and lessons learned. Handouts: Slides | Handout 1 | Handout 2

Using Data to Improve APS Services

Webinar Date: February 21, 2019
As a result of NAMRS and ACL grants in recent years, APS programs around the country have access to more data about their programs. But access doesn’t guarantee success in using it to improve programs. This webinar gives APS programs a framework for using data to manage your APS program. Using APS data as examples, it will answer the following questions: 1. What is data and why should we care about it?, 2. What is required for successful use of data?, 3. What are the pros and cons of using data to help manage programs?, 4. What are the 3 ways data can be used to improve APS programs?, 5. What is required for successful use of data?, 6. What are the limitations in use of data?. Handout: Slides

Safe Exit