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APS and COVID-19

The COVID-19 pandemic presents unique challenges for adult protective services professionals. Visits to clients' homes have been curtailed or eliminated in many areas and community services may be unavailable or reduced. This page details information about the effects of the pandemic on APS programs and additional information that may be helpful to APS professionals.

Illustration of the coronavirusAdult Protective Services Study on the Impact of COVID-19

The purpose of this study was to explore changes being implemented to APS programs across the country in response to the COVID-19 pandemic, how cases and workload were being affected, and how APS staff and their work were affected by these changes.

In consultation with ACL, the study team explored the following study objectives related to APS programs and COVID-19: Effect on Work and Workload, Policy and Practice, Effect on Staff, Partnerships, and Preparedness Plans.

Adult Protective Services Study on the Impact of COVID-19


     • Pandemic Resources for APS
     • Adapting to a Pandemic the APS Way
     • Does Remote Work Actually Work for APS?

APS Program Responses to COVID-19

Below are highlights from an analysis of 17 state responses to a request for program policy and practice changes related to the COVID-19 pandemic. Responses include FAQs, Fact Sheets, and formal changes to policy via memos, and are summarized below. Exact counts of the number of states are not provided as this summary will be updated regularly and only a subset of states have responded so far. The descriptions below are summaries of multiple state actions.  If needed, more detail or examples for any of the individual items can be provided upon request.

Response summaries are divided among the categories listed below. Click the plus sign next to each category for details.

Update November 6, 2020 - The APS TARC has received additional information from several states since the original summary from April 2020 below. Analysis reveals no significant change in state guidance submitted. The additional guidance received reflected that many states are only conducting face-to-face visits on: certain types of alleged maltreatment (e.g. physical abuse), when there are immediate client safety needs, and clients without access to phone service or where an investigator is unable to reach the client by phone.

If you are an adult protective services program who needs technical assistance related to COVID-19, or other issues, please feel free to reach out to us anytime. 
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