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Webinars are offered throughout the year on hot topics in adult protective services. Promising practices are frequently featured from among the Administration for Community Living’s State Grants to Enhance Adult Protective Services and Elder Justice Act Mandatory Grants.

Recorded Webinars

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Fraud Pitches Why They Work and What You Can Do About It 

Webinar Date: March 15, 2023
Join the U.S. Department of Health and Human Services’ Office of Elder Justice and Adult Protection Services and the U.S. Department of Justice’s Consumer Protection Branch for a four-part webinar series on fraud. The series will delve into common scams and frauds—and why they work—as well as what steps can be taken to recover from fraud and what we can all do to prevent scams from succeeding.  The series is hosted by the Administration on Aging, Administration for Community Living’s APS Technical Assistance Resource Center. Fraudsters use a bevy of lies and misrepresentations to convince older adults to part with their money and information. This session will discuss how mental frameworks impact an individual’s susceptibility to fraud, as well as research on fraud pitches and insight into why they succeed. We will also share an example of a successful fraud prevention program and how to implement something similar in your community.
Handouts: Slides


Grief, Depression, and Suicidality in Older Adults 

Webinar Date: February 28, 2023
Research suggests that a social worker has a 1:5 chance of having a client die by suicide on their caseload within their career. Grief, depression, and suicidality in older adults impacts the client’s safety and well-being. Some clients may not even recognize that they are grieving and/or depressed; that is why it is important to screen APS clients for depression and suicidality. In the presentation, Jessica will discuss the topics of grief, depression, and suicidality in older adults. Included will be best practices when working with older adults who may or may not be presenting symptoms of grief, depression, and suicidality. Additionally, evidence-based depression and suicide screening tools will be presented including promising practices when asking suicide questions, and successful interventions. At the conclusion of this training, Jessica will touch on self-care, specifically with the loss of a client.
Handouts: Slides


Promising Practices Spotlight: Partnering to Provide Direct Client Services 

Webinar Date: January 24, 2023
Join us for a panel discussion featuring APS programs using ACL formula grant funding to creatively partner with providers for a “warm client hand-off” and provision of wraparound services/direct-client services. Goals of partnerships include identifying and overcoming resource/service gaps, increased communication among agencies, and improved client/community outcomes.
Handouts: Slides


The APS Process Evaluation: What’s In It for Me

Webinar Date: December 13, 2022
The APS TARC has completed and will soon publish the process evaluation it has been working on for several years. In this webinar, we will provide an overview of the methodology, findings, and conduct a discussion of how you can use the information to improve your program. The evaluation was conducted in the context of several related ACL projects, and we will provide high-level information on related projects and discuss their implications as well. 
Handouts: Slides


Culturally Responsive APS Practice with Indigenous Populations

Webinar Date: October 25, 2022
Dr. Jacque Gray will present cultural information about working with Indigenous People and communities followed by a panel discussion with Marcia Hall from the Shoshone-Bannock Tribes APS program and Sonja Begay with the Office of American Indian/Alaska Native/Native Hawaiian Programs at the Administration for Community Living. Gray will address unique and important issues for culturally sensitive interviews and services with Indigenous populations. Hall will talk about the unique issues of working with Indigenous APS cases. Begay will talk about personal experiences with boarding school survivors and grandparents raising grandchildren.
Handouts: Slides


Public Awareness Tools and Tips for APS Programs

Webinar Date: September 20, 2022
Whether your adult protective services program is just beginning or wanting to expand its public awareness footprint, it can be an exciting and sometimes fraught journey for some. Join us as we explore public awareness tools, tips, and practices focused on APS needs and considerations.
Handouts: Slides


Understanding and Fighting the Grandparent Scam: What Aging Network Professionals Should Know

Webinar Date: September 14, 2022
Grandparent scams play on the love grandparents share with their grandchildren by misrepresenting that a grandchild is in trouble with the law or sick or injured and in need of an immediate transfer of large sum of money to prevent dire harm to the grandchild. The scammers are becoming more audacious even coming to the door of intended targets, and any grandparent could fall for this insidious scam. In this webinar aging services professionals will learn how to identify this fraud, empower grandparents to resist this scam, how to partner up with law enforcement to go after the scammers and how to help those who have experienced this scam to recover from their losses and regain their agency.
Handouts: Slides | Handout


APS Innovations Townhall on APS Language

Webinar Date: September 8, 2022
With the diversity of Adult Protective Services (APS) programs and collaborators, are we speaking a common, person-centered, trauma-informed language? As the field and language evolves what terms work, what may be problematic? Additionally, how do we negotiate challenges that statute/law may pose to language use/change? This recorded event was an interactive townhall discussion to begin a step towards consensus on building the evolution of APS language use. 
Handouts: Slides | Handout


Strategies for APS Cases Involving Homelessness & Housing Insecurity

Webinar Date: August 2, 2022
APS professionals have expressed a need for more training on how to work effectively with the growing population of older adults and people with disabilities experiencing homelessness and/or housing insecurity.This webinar focuses on understanding the unique traits, challenges, and protective factors of people who are at risk of or experiencing homelessness. It also addresses methods to work the case effectively and safely for both client and APS staff. Examples of how APS programs are addressing these complex cases will be highlighted.  
Handouts: Slides | Handout


Developing/Expanding an APS Quality Assurance Program

Webinar Date: July 28, 2022
Quality assurance (QA) is a critical but underdeveloped aspect of many APS programs. A formal QA process allows APS programs to hold staff accountable, to adjust policies and procedures, to identify training needs and, in the end, to improve services to clients. With ACL formula grant funding, many APS programs are looking to improve their QA programs. Join us to learn what we know nationally about APS QA practices. Followed by a practical discussion on what’s needed to develop and/or expand your QA program regardless of where you are starting from. 
Handouts: Slides | Handout


Innovative Responses to Self-Neglect

Webinar Date: July 14, 2022
Self-neglect allegations are investigated by most APS programs across the U.S. and Territories and make up a large part of APS staff caseloads. As the larger APS field is learning about working more effectively with these complex cases, and with the addition of new APS grant funding, many APS programs are exploring alternative responses to working with self-neglecting individuals. Join us as we learn how APS programs in Colorado, Oregon and Tennessee are partnering across the spectrum to develop and pilot innovative policy and practice in responding to self-neglect.
Handouts: Slides


APS Policy Development and Review Framework for Success

Webinar Date: June 23, 2022
An APS program’s policy should provide the operational framework of the program, defining and communicating its purpose, practice, and culture. Policy is a "living" resource that should be used to guide program performance and be a foundation for assessing program success. This webinar will define and discuss the nature of policy and will provide a strategic framework for policy development, implementation, review, and revision, with thoughts on how to best use policy to improve program effectiveness. Appropriate for APS programs at various stages of the policy journey. Handouts: Slides


Asking Inclusive Demographic Questions – How To Do It and Why It Matters

Webinar Date: June 7, 2022
At the heart of APS practice is person-centered intake, investigation, and service planning. To develop an appropriate service plan, we must have a clear sense of who is sitting before us – their community and support networks; what their needs, preferences, and access points are; and any potential barriers to care and services. This data then feeds into case management systems and onto the broader field through systems such as the National Adult Maltreatment Reporting System (NAMRS) to help inform practice, research, funding, etc. Join us as we unpack what goes into asking inclusive demographic questions - tips and best practices, training resources, and peer support. This webinar contains clips of the video Asking Inclusive Demographic Questions courtesy of Adult Protective Services Workforce Innovations, Academy for Professional Excellence. Handouts: Slides


APS Practice Models - Types of Staff Specialization

Webinar Date: May 19, 2022
As APS practice continues to evolve and cases grow in complexity, many APS programs are creating specialized units and/or staff specializations to handle initial response, investigations, or post-investigation activities. Join us as we explore data from the national APS practice survey and hear directly from APS program administrators with staff specializations. Learn why/how they started, the benefits, challenges, and potential for replicability.
Handouts: Slides


Equity and Cultural Humility in APS Beginning the Conversation Around Staff and Client Experiences

Webinar Date: May 5, 2022
Join presenters representing the perspectives of adult protective services, legal, and behavioral health to explore the topic of equity and cultural humility in APS. The goal is to raise awareness of the barriers and challenges staff and clients from traditionally marginalized communities may experience within established systems as well as discuss strategies and offer resources to support the growth and advancement of culturally responsive services and staff support.
Handouts: Slides | Handout 1 | Handout 2 | Handout 3


Promising Practices Spotlight: Focused Care Coordination and Elder Advocates

Webinar Date: April 26, 2022
Join presenters from Idaho and Maine as they share successes, lessons learned, and outcomes from their 2018 ACL state APS enhancement grant projects which focused on person-centered, collaborative, focused interventions, as well as enhanced data collection. Find out about Idaho's Focused Care Coordination and Maine's Elder Advocates and learn how goal attainment scaling, supported decision making, motivational interviewing, and other interventions may be utilized in APS practice. | Handout: Slides   


Formula Grant Webinar - Using Change Management Principles in Operational Plan Implementation

Webinar Date: April 14, 2022
Now that APS program operational plans are in place, the real fun begins! Join the APS TARC as we walk through the basic principles of change management to help frame the shift from operational plan development to operational plan implementation. Are you considering how organizational culture, monitoring, partnerships, sustainability, and adaptability factor into success? These and other factors/activities are covered. | Handout: Slides   


Opioid Misuse and Adult Maltreatment: Promising Practices Update from Montana and Nevada

Webinar Date: February 17, 2022
In 2020, ACL awarded two-year state APS enhancement grants to Montana and Nevada to innovate and enhance practices, services, data collection, and reporting to better serve and assist clients impacted by the opioid crisis. Join us for an update on the key grant activities and data collected for grant year one. Learn about the successes, challenges, and work to come in grant year two. | Handout: Slides   


Formula Grant Webinar - Strategies for Retention and Recruitment: An APS Program Panel Discussion

Webinar Date: February 9, 2022
Recruiting, hiring, and retaining quality APS staff is necessary for program consistency, better service delivery to clients, maintaining staff morale and much more. How do APS programs “staff up” given the challenges of geography, cost of living increases, a global pandemic, normal attrition, etc.? Join four state APS administrators for a discussion on innovative approaches to tackle this tough issue. | Handout: Slides   


Trauma-Informed Supervision for Adult Protective Services

Webinar Date: January 25, 2022
The reaches of trauma extend beyond our clients. As an APS supervisor, you and your staff will experience not only your own traumas but those of your clients. That toxic stress and secondary trauma can lead to post traumatic stress, compassion fatigue, and burn out within your team and potentially yourself. Trauma-Informed Supervision can mitigate some of those effects by focusing on the core principles of Trauma-Informed Care, especially relevant to exposures experienced in helper professions such as APS. This type of supervision fosters a culture of empathy, safety, healing, and peer support within your team and beyond. | Handout: Slides   


Formula Grant Webinar - Building Partnerships with the Social Security Administration

Webinar Date: January 20, 2022
This webinar will focus on how Adult Protective Services can work with Social Security to improve services for people facing barriers, including best practice tips for building relationships from an APS program. The SSA representative will also provide an overview of its online services and its fraud prevention initiative. | Handout: Slides   


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