Trauma Informed Approach to APS
 

By Robin Pendleton, Lead Trainer, The Pursuit of Discovery

April 2025

Becoming trauma-informed in our work as adult protective services (APS) professionals is another way we can better serve our clients. By understanding and recognizing the signs of trauma, we can provide more empathetic and effective support to our clients, many of whom have faced significant challenges. In this article, we’ll explore some simple yet powerful changes we can make in our daily practices to better serve our clients.
 

Why is a trauma-informed approach important for APS?

A trauma-informed approach is important for APS because it acknowledges the profound impact trauma can have on individuals' lives. Many APS clients have experienced various forms of trauma, including abuse, neglect, exploitation, cultural, and historical. By understanding and recognizing the signs of trauma, APS professionals can be more empathetic and effective in their support. This approach helps in building trust, reducing re-traumatization, and promoting well-being. 

What are some simple changes APS professionals can make to be more trauma-informed as they are working with our population?

To become more trauma-informed, APS professionals can implement several simple changes in their daily practices. They can prioritize creating a safe and supportive environment by being mindful of language, tone, and body language, ensuring that interactions are respectful and non-threatening. Professionals can also actively listen to clients, validating their experiences and emotions. This helps in fostering a sense of empowerment and control for the clients. Additionally, APS professionals can educate themselves about trauma and its effects, enabling them to recognize and respond appropriately to trauma-related behaviors and their risk factors.

What resources or tools do you suggest we as APS professionals seek out to learn more about trauma-informed practices and continue our journey of learning?

There are numerous resources and tools available for APS professionals to enhance their understanding of trauma-informed practices and secondary trauma. Online courses offered by organizations such as Adult Protective Services Workforce Innovations (APSWI) provide valuable insights and practical strategies. Reading materials, including books and articles on trauma-informed care, can also be beneficial. Seeking peer support and supervision can offer opportunities for professional and personal reflection and growth. Engaging in continuous learning and professional development ensures that APS professionals stay updated on best practices and can provide appropriate resources for their clients.
 

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